Regulation
1)
LEASING:
leases villas, houses, and apartments directly from their
owners. Prices are as agreed with each ndividual owner, based
on current market conditions, and are valid from the date
of issue of the latest price list. The price list is an integral
part of these terms and conditions and may not be modified
in any way or form by persons, agencies, or distributors without
express permission of EUROCASA S.r.l.
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2) BOOKING:
Bookings can be made by the authorised persons and agents
of EUROCASA S.r.l. that can operate in its name. Toscana Relax
is authorised by Eurocasa Srl . The client and Eurocasa Srl.
will be the partners of the booking contract.
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3) PAYMENT:
A deposit of 30% (thirty per cent) of the total amount due
must be sent immediately on receipt of our booking confirmation.
The balance must be paid at least 45 days before the start
of the lease. In the case of a confirmation being issued within
45 days of the lease starting date then the whole amount due
must be paid, including insurance and booking fees. Payment
must be made according to the instructions given by Authorised
persons or Agents of EUROCASA S.r.l. The booking will become
valid with the payment of the deposit upon receipt of the
booking confirmation by post or by telefax.
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4) LEASING
VOUCHER:
The leasing voucher is only valid for the title holder and
is non-transferable. It will be issued on payment of all amounts
due and will include instructions on how to reach the reception
area of EUROCASA S.r.l. or where the keys to the property
can be collected. It is strictly forbidden to arrive with
more persons than shown on the voucher or to pass it onto
a third party. The only exception will be for baby/ies up
to and including 3 (three) years of age and where the leaseholder
supplies relevant cots and bedding. Any change of persons
made during the lease is forbidden unless previously agreed
by EUROCASA S.r.l. Failure to observe the above terms may
lead to the owner of the property let refusing initial access
to the said property. In addition, if the lease-holder breaches
the above terms during the term of the lease the property
owner has the right to deny further access to the property.
In either case the leaseholder will forfeit all money paid.
In the event that any leaseholder or any member of his party
behaves in an unacceptable manner (e.g. breaks furniture,
fails to maintain correct standards of hygiene etc.) the party
may be asked to leave the property let thereby forfeiting
any money paid.
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5) PRICES:
Prices quoted refer to a one week let of a specific property.
Included in the price are (except where differentiated in
the price list): use of hot and cold water, use for electricity
except for heating purposes, cooking gas, initial cleaning
of the property, sheets and towels, use of swimming pool where
provided from 01st June to 28th. September, insurance as described
in Clause 11. Not included are: deposit as guarantee against
breakage etc., heating costs, telephone if made available,
final cleaning of the property as described in Clause 6c except
where differentiated in the price list, any other service
or materials which must be paid for at the time.
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6) ARRIVAL
AND DEPARTURE, DEPOSIT AS GUARANTEE:
a) Arrival at the offices of EUROCASA S.r.l. must be between
3.00pm and 7.00pm on Saturday afternoons. Should clients be
unable to arrive within this time they should telephone 0575
845348 (office of EUROCASA S.r.l.) before 7.00pm. (19.00 hrs.)
or Toscana-Relax office 0575 842434 before 7.00 pm (19.00
hrs). Failure to advise the company of such a change will
exonerate EUROCASA S.r.l. and/or the property owner concerned
from any damages or responsibility caused by such delay and
the property will be re-let. Arrival times after 7.00pm (19.00
hrs) may incur payment of expenses for extra work involved.
b) On arrival clients must present their voucher and identity
documents for all their party either to the company or to
the owner of the property or his representative thus permitting
registration with the local authorities. Before taking possession
of the keys to the property the client must pay the breakage
deposit (only cash) as indicated in the price list. This deposit
will be refunded on departure less any money due for breakage,
damage, and/or any supplementary expenses. The client is held
responsi-ble to the property owner for any costs in excess
of the deposit. The owner or his representative retains the
right to refuse access to any client who fails to pay the
necessary deposit. Clients must depart between 8.00am and
10.00am on Saturdays leaving the property in a clean and tidy
condition. In the case of departure outside these hours the
owner is authorised to return by mail any money held as guarantee
after deducting expenses for damages etc.. EUROCASA S.r.l.
shall not be held responsible for any dispute regarding the
deposit arising between client and property owner.
c) Properties will be made available in a clean and tidy condition.
In the houses without obligatory final cleaning, guests are
obliged to clean the house briefly paying particular attention
to the kitchen. If not the property owner is authorised to
with-hold Euro 11- per person from the deposit.
d) The property owner reserves the right of entry to the property
for purposes of maintenance, gardening, cleaning the swimming
pool etc.
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7) COMPLAINTS:
All properties are checked periodically by staff of EUROCASA
S.r.l... Details as printed in our catalogue are drawn up
in good faith. In any case where further changes are not notified
by the property owners EUROCASA S.r.l. declines any responsibility
but agrees to do all that is reasonably possible to resolve
any problem. Any complaints must be notified in writing to
EUROCASA S.r.l. and to the Agent where the booking was made,
within 48 (forty eight) hours of arrival or by 6.00pm (18.00
hrs) on the evening of the Monday following arrival. Complaints
not advised in writing within the above time limits will not
be considered valid. In any case where EUROCASA S.r.l. agrees
to help resolve any complaint the client must allow sufficient
time to resolve the problem. Should the client leave the property
for whatever reason without notifying the company in writing
beforehand then all claims of whatever nature shall be considered
null and void.
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8) LIABILITY:
Where EURO CASA S.r.l is forced by events beyond their control
to cancel a lease the company reserves the right to assign
to the client another similar property or as the last resort
refund any money paid. On acceptance of the alternative offer
the client acknowledges his full agreement to the new lease
and agrees to forfeit any right to possible repayment of expenses.
In any case where an agreement as above cannot be reached
EURO CASA S.r.l. will cancel the lease, reimbursing any money
paid by the client, who on receipt of same will have no further
claim on the company.
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9) CANCELLATION:
Should the client, for whatever reason, cancel a lease he
will have the right to repayment of all money paid minus the
following cancellation charges :
· cancellation prior to 60 days before the lease is
due to start - 10% of the rental price
· cancellation between the 59th and 30th days before
the start - 30% of the rental price
· cancellation between the 29th and 15th days before
the start - 75% of the rental price
· cancellation between the 14th and the day before
the start of the lease - 90% of the rental price
· no show - 100% of the rental price
Should the client, for whatever reason, cancel a lease he
will have the right to repayment of all money paid minus the
following cancellation charges :
· cancellation prior to 60 days before the lease is
due to start - 10% of the rental price
· cancellation between the 59th and 30th days before
the start - 30% of the rental price
· cancellation between the 29th and 15th days before
the start - 75% of the rental price
· cancellation between the 14th and the day before
the start of the lease - 90% of the rental price
· no show - 100% of the rental price
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10) CHANGES TO BOOKINGS.
Any changes to bookings either
for the period of the holiday or the property required made
in the 45 (forty five) days prior to the lease starting will
annul the lease and will be considered to be governed by the
cancellation charges above. In such cases a new booking will
have to be made. Clients are advised to take out insurance
against this event.
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11) INSURANCE:
: EUROCASA S.r.l. operates in accordance with all legal requirements
(International Convention on Tour Contracts C.V.V. endorsed
by Italian Law no. 1084 of 27.12.77 and C.E.E. Directive 90/314
of 13.06.90) and insures all clients with ASSICURAZIONI GENERALI
S.p.A. as follows : Policy no. 52713652R for public liability
to all clients of tour programmes or holiday leases in accordance
with Art. 13 of The Regional Law of Tuscany no.16/94 and successive
changes as approved by the Regional Council of Tuscany, minute
no. 5823 of 30.05.94. Policy number 5963560 with ITALIA ASSICURAZIONI
spa, Arezzo Branch Office. This guarantees clients and the
buildings they use during the period of their vacation.
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12)
GENERAL:
By signing a lease for one of the company's properties the
client must fully understand that on entering the property
he or she becomes liable for any damage caused by him or her
whether civil or criminal. The client by claiming ignorance
of these conditions and terms cannot assign either to EUROCASA
S.r.l. or the property owner any responsibility for his actions.
By law EUROCASA S.r.l. must ensure that the client signs a
booking form carrying these terms and conditions. The person
signing the booking form as indicated in the voucher (see
4 above) will be held responsible for the lease. Properties
listed in the catalogue are private and as such reflect the
owners' tastes, local traditions and architecture. They do
not in any way set out to become hotels or to mirror current
trends. These properties offer to the client the opportunity
to live for a short time in a different world where traditions
and history form part of local life.
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13) JURISDICTION:
The original form of these terms and conditions written in
Italian shall be considered binding. In the event of any dispute
or irreconcilable disagreement regarding these terms and conditions
the competent court for settlement of claims shall be Arezzo.
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