Read carefull before leaving!

OUR CATALOGUE is designed to give you as much information as possible. You will clearly find shown the name of the house, the nearest town where there are shops and services, the size of the house and its location. It is important to read this information very carefully, firstly the general information and then the exact details of each house or apartment.

THE SYMBOLS alongside each description clearly show the details of each house, including the distance from the nearest town and also where to find sports and leisure centres.You can find a description also selecting LEGEND from the main menù.

6	NUMBER OF BEDS. The number of beds and sofa beds available are clearly shown.
4+2	The accommodation is suitable for 4 people. If requested an additional 2 beds can be put in the bedrooms or in other rooms without any increase in price.
8/14	The accommodation is offered for 8 people but has room for up to 14. The price refers to 8 people and a supplement will be charged for each additional person.

The number of guests should not exceed the maximum number shown, except for babies up to 3 years old for whom guests supply their own cot and linen or make the necessary request at the time of booking.

FINAL CLEANING. For most of the houses the cost of final cleaning is not included in the rental agreement and guests must pay directly to the house owner the sum shown in our official price list. In any case where payment for final cleaning is not obligatory guests must make sure that the house is completely clean before leaving, paying particular attention to the kitchen. Where final cleaning has not been satisfactorily carried out the house owner has the right to deduct Lit.20.000 per person from the deposit held by them.

ARRIVAL AND DEPARTURE. Arrival is normally on Saturday afternoon between 3pm (15.00) and 7pm (19.00). If guests for whatever reason are going to arrive later than this they must telephone our office, number 0575 842434, before 7pm (19.00). In order that the house can be prepared for new arrivals guests must depart between 8am and 10am on Saturday morning. Arrivals and/or departures on days other than this must be notified in advance.

BED LINEN AND TOWELS. In most houses the cost of bed linen and towels is included in the rental agreement. Where the cost of bed linen and towels is not included in the rental agreement this is clearly marked in our price list. Guests may either bring their own bed linen and towels or order them at the same time as their booking paying Lit. 20.000 per person for each change of bed linen and towels.

FURNISHINGS AND EQUIPMENT. All houses are furnished according to the individual owner’s taste and have sufficient equipment to guarantee a comfortable stay. Cutlery, plates and china vary according to the standard of the house. It is very rare to find electrical kitchen equipment such as blenders, toasters and kettles and we clearly indicate whether there is a washing machine and/or a dish washer. Many houses have TV, some with satellite dish, once again clearly shown in the symbols alongside the house description.

WATER, ELECTRIC LIGHT AND GAS for bathroom and kitchen use are always included in the price. Electric power (3Kw at 220V) is more than sufficient for normal use. Almost all the houses have independent wells so the water supply generally causes no problems. Some houses are connected to public mains and in especially hot and dry periods the supply may be restricted.

CENTRAL HEATING is never included in the price. The cost can be found in the price list. The symbols show the type of heating (central heating or stoves). For rentals from October to April we recommend those houses with central heating since during this period the heat from stoves is normally insufficient.

ROADS in Tuscany, especially in hilly areas and the Maremma, are not always asphalt and although normally passable can have difficult sections.

All COMPLAINTS must be made in writing to the office of EURO CASA Srl and to the Agent where the booking was made, within 48 hours of arrival or at the latest before 18.00 (6 p.m.) on the Monday following arrival. Complaints not in writing or not made within the time limits above cannot be considered. Where a complaint is received within the terms above the client must allow EURO CASA Srl sufficient time to resolve the problem. When a client does not follow the above procedures and who leaves the property rented by them before the end of the rental period does so at their own risk and forfeits any right to eventual compensation for hotel rooms, other accommodation or any other expense incurred. In the case of any disagreement the competent authority shall be the Court of Arezzo.

INSURANCE: The EURO CASA company, through a prestigious Insurance company, have available an Insurance Policy for all of their properties that covers: - Damage that could eventually be caused by the property to its guest - Damage that an occupant could cause to the property and its furnishings Full details about the policy are available on request both from EURO CASA or the agent with which you have booked your holiday.